Freaky IPOD Shuffle Economics

I purchased an iPod shuffle for my kids in April 2005 and it worked for awhile for them but it stopped working (won’t charge) before I could even use it. Unfortunately the warranty has expired but I thought I might be able to return it for repair and get some credit for my purchase. I thought wrong.

Apple will take the shuffle back as shown below but it will cost you more to get it repaired than to buy a new one.

iPod Shuffle Repair is $80.95 vs $79.00 for a brand new laser engraved shuffle with accessories.

iPod Shuffle Repair

Notice that the repair cost is slightly more ($80.95 + tax) than buying a new iPod shuffle and you have the further hassle of having to ship the defective shuffle back or risk being charged a further $40 CAD.

The alternative is to just buy a new one ($79.00 + tax) with free shipping and laser engraving and keep the defective one.

iPod Shuffle Purchase

It seems to me that you should be compensated for having to repair a defective shuffle. What justifies the extra cost of repairing a shuffle vs buying a new one? The only difference is the shipping cost of returning the defective one but this is either compensated by the advantage Apple receives by being able to refurbish it or learn about defects. If these are not compensating advantages then why require the defective shuffle be returned? Save the extra shipping costs and give an existing customer a break. If the concern is that customers might be dishonest about shuffle defects (if they don’t have to return it) to get a small discount on a new shuffle think of it as a volume discount. The customer paid full price for the original shuffle. Loyal Apple customers should be compensated not penalized when they have a defective product that needs to be repaired/replaced.

21 Responses to Freaky IPOD Shuffle Economics
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    Between me and my husband we’ve owned more MP3 players over the years than I can count, including Sansas, iRivers, iPods (classic

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